The questions on your mind.

Measure your child’s foot in the afternoon, while they’re standing, and enter the length in the Size Finder. Our sizes already include 1.2 cm of growing room.

Choose the larger one. The exception: Prima (ballet) and Cavallino (riding) need a close fit, so choose the smaller size for these.

Yes, there’s about 8 mm of room for the toes to spread. For very narrow feet, we recommend our hook-and-loop and lace-up models.

Roughly every two months from 0–12 months, every three months from 1–3 years, and every four months from 3–6 years.

Visa, Mastercard and Troy cards, and bank transfer (havale/EFT). Instalment options for selected cards are shown at checkout.

If you write to us before it’s shipped, we can change the size, colour or address.

Your e-archive invoice is sent to the email address on your order.

Leave your email with “Notify me” on the product page, and we’ll write to you when the new production run arrives. We give production dates openly on the product page.

No, shipping is free on all orders across Turkey.

Weekday orders placed by 14:00 are shipped the same day and delivered within 1–3 working days.

For now we only ship within Turkey.

Start an exchange request from your account. Your first exchange is free, and the new pair is sent the day you ship the old one back.

30 days from delivery. The legal withdrawal period is 14 days; we give you 30.

Yes. We accept shoes that haven’t been worn outdoors and have no street marks on their soles.

Yes. The card in the gift set has an exchange code, so we don’t need to contact the person who ordered them.

No, and that’s deliberate. Our insoles are flat and removable, so if a specialist has recommended a particular insole, you can put it in instead.

No. The small variations you may see in vegetable-tanned leather show that it’s a natural material. The leather softens and darkens with wear.

No. Its suede is given a water-repellent treatment; that’s enough for playing in the snow, but not for hours in wet snow.

No. Care instructions for each model are on its product page; for most, a damp cloth and a natural leather cream are all you need.

No, it’s free and you don’t have to buy anything.

It’s printed on the sole of Founding Series shoes. With your number you vote on new models and are the first to try prototypes.

Start a Take Back request from your account and you’ll receive a free shipping code. You earn 300 points for every pair.

Pairs that have kept their shape are hygienically cleaned and go to children who need them; worn-out pairs are recycled. You can see which way yours went in your account.

Each model comes with a particular box concept, shown on its product page. All seven concepts are on The story of the box page.

We use FSC-certified card and water-based inks, with no plastic and no magnets. The seed stones in the Mangala box are small parts; keep them away from children under 3.